FAQs

You need to have a state-issued tax ID to be able to order from us. You can request an account on our website and send your state tax ID to us by fax or email. Visit our Member Sign Up page to request an account.

Please sign up for an account and send us your state-issued tax ID and we will be happy to get you set up as a customer. As a customer, you will be able to see our pricing. Visit our Member Sign Up page to request an account.

If your login is not working, please contact us and we will make sure you have the correct login and password. If your login still is not working, we can reset your password for you. You can also try switching web browsers. Sometimes that works.

Please contact us and we would be more than happy to check if you have an account with us.

If you need help with your password or login please contact us and a customer service representative will be happy to assist you.

If your order was sent by email, your order will be confirmed via email. If you send a fax and need a confirmation please let us know how you would like your order confirmed. If you placed your order on the web, you will get a confirmation via email.

Your tracking number should be on the invoice that was sent to you via email. We normally ship FedEx unless otherwise specified by you, the customer. Please check your tracking number online. If you cannot find your tracking number please call us toll-free and a customer service representative will be more than happy to assist you.

We use FedEx unless otherwise requested by you, the customer. We usually ship within 24-48 hours after we receive your order. Freight costs depend on how many boxes, size of the boxes, weight of the boxes, and your location. We would be happy to get you a freight quote before we ship your order. Please visit our Shipping Policy page for more information.

Please send us an email or give us a call and we will get an invoice sent over to you.

Please call us to give us your credit card information. Once we run your credit card, we will send you a receipt for your order. Credit card orders will not be shipped until your credit card has been run and approved.

We apologize for any inconvenience this may have caused you. We pride ourselves on customer service. Please contact us and we will make it right for you. You can also visit our Returns Policy page for more information.

Please visit our Return Policy page for more information.

Please email us or give us a call and a customer service representative will be happy to assist you.

You can place your order on our website, fax the order to 402-691-8017, email your order to orders@midwestdesignimports.com or you can call us at 1-877-292-3665 and a customer service representative will be happy to assist you.

We apologize for any inconvenience this may have caused you. We would be happy to recommend a replacement item for you. If you are needing a certain item, we are able to do a special custom import order for you. Please visit our Custom Importing page to learn more or contact us and one of our customer service representatives can help you.

We can help you with your special order. Please visit our Custom Importing page to learn more or contact us and a customer service representative can assist you.

Please give us a call and let us know what trade show you saw us at. We will get you in touch with one of our sales team members that were at the trade show to assist you.

All international customers must provide the shipping information for their U.S. Freight Forwarder. This is required for any orders being shipped outside of the United States. Occasionally there may be additional fees (Fish and Wildlife permit or USDA Health Export Certificate). Payment must be done by a wire transfer before your order will be shipped to your freight forwarder.

Due to unstable US tariffs being applied to many of the products we buy from China, we have not printed a price list this year. You can download a current price list from our website from the dropdown menu under Shop. Please regularly check online for current pricing. Feel free to contact us if you need additional help with pricing.